In case of emergency, call the emergency number 112. Calls are free. Emergency calls are answered at all hours all year round.

If you call the emergency number, do the following:

• State what happened and where you are.
• Answer the questions and follow the instructions given to you.
• Wait for help to arrive.
• Don’t hang up the phone until you are given permission to do so.

On weekdays between 8:00 and 16:00, you can go to the emergency services of any health center without an appointment. If you become acutely ill in the evening, at night, on a holiday, or during the weekend, seek care at a hospital emergency room. In an urgent situation, help is provided regardless of the municipality where you live or stay.
You do not need an appointment. First, call the emergency helpline 116117 (a free service).

Tyks, T-hospital
Savitehtaankatu 1, 20540 Turku
Open every day, around the clock

Tyks, Salo hospital
Sairaalantie 9, 24130 Salo
Open Mon-Sun 8:00-22:00

Tyks, Loimaa hospital
Seppälänkatu 15, 32200 Loimaa
Open Mon-Sun 10:00-20:00

Tyks, Vakka-Suomi hospital
Terveystie 2, 23500 Uusikaupunki
Open Mon-Sun 10:00-20:00

Savitehtaankatu 5, 20540 Turku
Main entrance 22, 2. floor section H, elevators A
Open every day, around the clock. The paediatric and adolescent emergency department treats children and adolescents under the age of 16 who require urgent care, around the clock. Assessment of your need for treatment by phone:
+3582 313 1420

The pregnancy and labor emergency department treats only women coming in to give birth, but also pregnant women with over 20+0 weeks of pregnancy, who have sudden
pregnancy-related problems, as well as mothers up to four weeks after labor. Those coming to give birth do not need to notify the hospital in advance.

You can contact the pregnancy and labor emergency department by phone:
+3582 313 1000

Emergency appointments during office hours: Mon-Thu 8:00-16:00 and Fri 8:00-15:30.
The emergency clinic is intended for patients who need urgent treatment. The urgency of the need for treatment is assessed by phone, and an appointment is booked if necessary.

Examples of situations requiring urgent treatment:

• Severe pain in the teeth or oral region
• Local swelling and infections
• Problems after dental procedures, such as pain, wound reopening, or bleeding that does not stop
• Injuries to the face or jaws, e.g., a tooth knocked out by an accident, a severely fractured tooth, or a permanent tooth that is very loose
• A chipped front tooth that cause an aesthetic problem
• A large tooth fracture causing symptoms, or an unfinished root canal treatment
• Jaw joint or chewing muscle problems accompanied by severe pain or numbness
• A fixed orthodontic appliance, bridge, or crown that is partially loose or at risk of detaching and causing irritation
• Painful changes in the oral mucosa or prolonged ulcers
• A sudden change in tooth mobility

Check the contact details of the nearest emergency clinic on the website.

If you suspect you have contracted a sexually transmitted disease, call your health center. If you need advice related to sexually transmitted diseases or their prevention, call your health center or the sexually transmitted disease clinic’s advisory number.

Outpatient clinic for sexually transmitted diseases:
Telephone counselling is available MonThu 13:00-15:00 and Fri 13:00-14:00.
Call the number +3582 313 2635

Global Clinic provides multidisciplinary support and health counselling for undocumented individuals. It also helps with access to care. The clinic is staffed by volunteer health-care professionals. You can receive help confidentially and free of charge, and you are not required to reveal your identity. If you wish to contact Global Clinic, call +35840 618 4554 or send an email to globalclinicturku@gmail.com. More information can be found on the website.

Social and crisis emergency services provide urgent or necessary assistance in acute crisis situations. They help people of all ages around the clock.

The service handles, for example, urgent child welfare matters, provides psychosocial support in accident and crisis situations, and is responsible for urgent social services outside office hours.

Examples of urgent situations:

• an acute concern about the situation, conditions, or safety of a child or family
• an acute concern about an adult’s or elderly person’s ability to cope at home
• a situation involving domestic violence
• a need for immediate crisis support in a traumatic situation (e.g., accident, sudden death of a loved one, violent incidents, severe injury or illness, fire)

The phone number for the social and crisis emergency services is +3582 262 6003. The number is available around the clock.

If you need emergency or crisis accommodation, call the social and crisis emergency services of Southwest Finland at +3582 262 6003 (available around the clock).

Turun Valkonauha ry operates a day center called House for all women (Kaikkien naisten talo) in Turku. The day center provides support for people without residence permits or those at risk of losing their residence rights (undocumented people, asylum
seekers, and individuals who have arrived in Finland with other residence permits). The services provided by Turun Valkonauha ry are low-threshold, free of charge, and open to anyone who needs them.
At the day center you can receive:

• Individual support and guidance for assessing your overall situation (residence permits/services)
• Help filling out applications/forms
• Assistance with official appointments
• Group activities for women and children

Contact details, WhatsApp is also available
Minna Saunders, phone: +35840 049 8856
Azra Heldic, phone: +35840 830 3707
www.turunvalkonauha.fi
Facebook: kaikkiennaistentalo
Instagram: kaikkien_naisten_talo

Tuesdays and Wednesdays from 10:00-12:00. Hämeenkatu 20, 20500 Turku.

Food aid providers:

• Operaatio Ruokakassi, more info on the web site.
• Food aid, more info on the web site.

• Kaarina Varikko: free lunch Monday and Thursday 11:00-12:30
• Varissuo Varikko: free lunch Tuesday and Friday 11:30-13:00
• City center Varikko: free lunch Monday and Friday 12:00-14:00

See other services and programs on the web site.

Diaconal services are intended for everyone, regardless of religion, nationality, language, residence status, etc. Diaconal assistance may include counselling and support discussions, guidance and advice, food and clothing aid, financial assistance, or peer support in groups.

Contact: Minna Iljanka, minna.iljanka@evl.fi, +35840 341 7291, services for undocumented people and other particularly vulnerable migrants (asylum seekers, international students with families, victims of human trafficking and labour exploitation)

The advice service is intended for undocumented people and those who encounter them. The advice service provides support and guidance on accessing healthcare services and treatment facilities. Call or send a message (text message or WhatsApp, including voice messages) Monday through Thursday from 9 a.m. to 3 p.m. to
044 744 9932. You can also send us an email: health.advice@lsv.fi

Follow our advice page on Facebook: Health Advice for Undocumented Migrants
We publish up-to-date information there on healthcare for undocumented migrants and third sector services. You can also send us a message via Messenger. We will respond to messages as soon as possible.

Legal counselling by phone (Mondays 14:00–16:00): +35845 237 7104
You may also send questions by email: paperittomat@pakolaisneuvonta.fi